Finally, a Corporate CEO did the right thing, in the right way, after explaining a corporate decision terribly inappropriately and talking too bluntly about it publicly.
In recent months at least two employees of AOL or one of its subsidiaries have had children with major medical expenses. One was born four months premature and suffered complications that could have led to its death. In fact the family was told their little baby girl had a one in three chance of dying before she was strong enough to go home.
But with a little miracle and very dedicated healthcare professionals working around the clock, the infant is flourishing and home with her family.
When the company announced it would not cut 401 (k) benefits, Armstrong was quoted saying, “I made a mistake and I apologize for my comments last week at the town hall when I mentioned specific healthcare examples in trying to explain our decision making process around our employee benefit program.”
A company spokesperson confirmed Armstrong had contacted both families and apologized.
Better planning and a more thoughtful message announcing the benefit cuts would not have eased the potential financial loss to employees, but would have led to some disappointment but not the kind of negative public embarrassment the CEO and AOL suffered.